I purchased a ticket. I paid an additional $9.99 that allowed for 12 hour cancellation.
Seven hours after I purchased the ticket, I wanted to process a refund. I clicked on the cancellation link provided, gave them the numbers they needed. I submitted twice just to make sure. I also called the cancellation number they provided, but there was no answer. I tried for two hours straight, but no answer. I was not even allowed to have the call placed in a waiting ***. The office hours expired, thus no more calls that day.
I tried the phone number the next day several times. Just a message, then hang up. Nothing.
I sent an email again the next day, but was now informed that since there was no log of a phone call (since they would not answer the phone), or no email (I used the link they provided), that a refund could not be processed.
I'm sorry that their processes do not allow for refunds to be requested. I tried to comply with their instructions. I'm pretty sure I will never receive a refund, and I am powerless to force them, but I will raise my voice against this company.
Monetary Loss: $300.